still lookin’ for a great nosh!
Restaurant Franchise Review: Milestones by English Bay
Dear Franchisees, WATCH OUT!
Here’s another classic restaurant giving you the ultimate flavour of BORRRRRRRRRRRING AND FRUSSSSSSSSSSTRATTTTIONNNNN at your every dining and alcohol binging experience. I urge you, do not make this mistake. Learn from my experience (unfortunately). When are we gonna get something fresh and tasty and finally worth our money?
So its my second time visiting this lovely establishment. Don’t ask why I went there a second time when I knew good and well it would be a waste of time. Our group leader tried I guess–no deck seat this time as we are too huge of a group, but thankfully great and convenient location for car-free day. I rode my bike–yes I did! The first time I go to this place was on Mother’s Day Brunch after excellent service but terrible food and lukewarm 1/4 cup filled lattes for $4.00. This particular morning is brunch yet again, with a more expansive menu! I walk over to our group’s table and see a booth filled to the max and two “high chairs” (bar chairs) at the edge. I get a flash-forward (what’s to come)…eating upright with plate in hand or possibly wayyyy bent over to get the the plate on table.
I go to the next booth to find the same situation only I realize I will be seated on the high chair and possibly looking like an infant during my stooped meal. I find two servers–one of which immediately helps me out by my request, after I have been standing there for 10 min’s without a chair. I hop on and feel totally out of place. Request water 3 x’s and wait finally for a menu. Service is slowly getting better. I find the server taking my order and to my surprise I have other people’s food in my plate–pieces of prime rib hash from the last order which was in the skillet before mine–and the taste! uhhh! I am a new vegetarian for God’s sake. The mere taste, smell and look of meat makes me barf!
I look over to the other booth and find that the meals arrive 1 hour after they ordered–come on people, this is BRUNCH!! how hard can a poached egg on toast be? One girl doesn’t get her meal until all 15 people are served and have eaten (remember there are two booths). She doesn’t get to pay–lucky girl.
My meal is very tasty but plate always looks empty–baguette french toast with mango coulis, agave syrup and lime zest –tasty and scrumptious–but a little smelly from the eggs they use which are not free range. Oh well, they’ll learn one day.
It’s over, but oh wait, let’s wait another 45 minutes for our bill and huge mistake on the server’s part…mixing up charges. Luckily I paid cash–but no receipt. She fixed the problem which I appreciated and that was thanks to my 15% tip…I don’t know but when are we going to realize that tipping should not replace wages and benefits? Why the ##%!@ are we supposed to pay for wages as customers? Food is so expensive! $14.00 for a piece of fancy bread? Bless her heart, our server tried…but its really not her fault now is it?
Let’s clean up your act Franchisees, and wake up to realize that you cannot and should not treat people as cattle and expect them to put up with this by using them for their hard earned cash or plastic! When are we really going to get what we pay for and when are you going to act like a restaurant and not a franchise or franchisee and give up a great expansive menu, great service and clean and tasty plates? come on–this is no mcdonalds.
